FAQs
1. How long will my order take to arrive?
We partner with trusted suppliers to deliver premium quality products. Shipping usually takes 5-12 business days, depending on your location. You’ll receive a tracking number once your order is processed.
2. What if my item arrives damaged or incorrect?
Your satisfaction is our priority. If your product is damaged, defective, or incorrect, simply contact us within 7 days of delivery with your order number and a photo of the issue. We’ll arrange a replacement or full refund – your choice.
3. Can I return an item if I change my mind?
We currently do not accept returns for reasons such as change of mind, wrong size, or wrong color selection. To ensure you love your purchase, please review product details carefully before placing your order.
4. How do I request a return or refund?
Just send us an email at support.lumonest@gmail.com with:
Your order number
A clear description of the problem
Photos of the item
Once reviewed, we’ll process your refund or replacement within 5 business days.
5. Do you offer luxury-quality products?
Absolutely! Every item at Lumo Nest is handpicked with precision to bring elegance and modern comfort into your home. We work with premium suppliers to ensure the best quality at fair prices.
6. Is shopping at Lumo Nest safe?
Yes – your privacy and security matter to us. All transactions are encrypted and secured, so you can shop with confidence.
✨ Lumo Nest Promise: We don’t just deliver products, we deliver luxury, comfort, and trust.