Return Policy

At Lumo Nest, your satisfaction is our top priority. Every product is carefully inspected before shipment, and we stand firmly by the quality of our items. However, if you experience any issues with your order, our Return & Refund Policy ensures that your concerns are addressed in a fair and professional manner.

1. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or not as described (wrong color, size, or model), please notify us within 7 days of delivery.

Provide clear photos or videos of the product and its packaging.

Once verified, we will arrange either a full/partial refund or a replacement shipment at no extra cost.

2. Missing or Lost Shipments

We provide tracking details for every order. If:

Tracking shows no updates for 30 days, or

The package is confirmed lost by the carrier,

We will issue a full refund or reship the item.

3. Change-of-Mind Returns

We understand that sometimes a product may not meet your expectations. In such cases:

You may return the item within 7 days of delivery.

Return shipping costs will be the customer’s responsibility.

Once the product is received and inspected at our facility, a refund will be processed.

4. Incorrect Address or Unclaimed Packages

Please ensure your shipping details are accurate at checkout. Orders returned due to an incorrect address or unclaimed package are not eligible for refunds or free reshipments.

5. Refund Processing Time

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. How to Request a Return or Refund

To initiate a return or refund:

Contact our support team at contact.lumonest@gmail.com within the applicable time frame.
Include your order number, a brief explanation, and photos/videos (if applicable).
Our team will guide you through the process and provide the correct return address if needed.

✅ Note: Return addresses may vary depending on the product type and warehouse location. Our support team will confirm the appropriate address once your case is approved.

This policy ensures transparency, fairness, and trust — because at Lumo Nest, we value every customer and strive to make your shopping experience completely worry-free.